Due to COVID19 and Flu season, non-urgent appointments will have an increased wait time.
We apologise for any inconvenience. Please know that we are doing our best to accommodate patients as much as we can. Thank you for your understanding during this very difficult time.
Overview
The Health Hub Project NZ is a break from the traditional approach to community general practice.
You can find us at Shop 25 in the Downtown Mall, 491-499 Main Street, Palmerston North.
It will develop and use both new and re-designed healthcare processes and systems - multidisciplinary care teams, professional collaboration internally and externally, and a culture of practice, overall, which is proactive and inclusive, respectful and supportive.
In the words of North American Health reformers, Porter and Lee (2013), the Health Hub Project will implement into practice a strategic new value agenda for healthcare practice:
-
The focus is on population health, and health education, on-site and in the community;
-
The value strategy is quality health care with measurable outcomes for patients, which the patients and the country can afford; and
-
The approach is to employ a high-value outcomes-oriented health delivery system, and integrated health organisation design.
How a Clinical Team (CT) Works:
-
To make sure you get to see the right person, and in preparation for your visit, please explain why you want to see us - in detail.
-
Everything you say to us is kept confidential - and the more you tell us, the better we can care for you.Remember - when making a phone appointment, the more information you provide us, the better your Clinical Team (CT) is prepared for your consult.
-
When you arrive, a host will escort you to a consult room. Your clinician will come to you. All clinicians work with a CT Senior Doctor, and or a Senior Nurse Practitioner, situated in what we call our CT Resource Hub.
-
If a clinician needs to confer with a colleague, they simply go to our central CT Resource Hub. If at any time throughout your consult you wish to see the duty CT, or the clinician requires another opinion, someone from our CT Resource Hub will make him or herself available.